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The Chatbot allows users to interact with a personalized Chat experience that leads the user to the resources that are nested within the Partnership to Reduce Cancer in RI's Dental Oncology Knowledge Center section of their webpage. Users are directed to resources that are web pages, PDF’s and support groups.

Highlights

  • Google Analytics & Google Data Studio Reporting
  • Analytics Discovery & Educational Sessions
  • Data Visualization
  • Self Service Chatbot
  • High Goal Completion Rate
  • Effective Question per Conversation Ratio
  • Google Analytics & Google Data Studio Reporting
  • Analytics Discovery & Educational Sessions
  • Data Visualization
  • Self Service Chatbot
  • High Goal Completion Rate
  • Effective Question per Conversation Ratio

Learn More: prcri.org

2 Unique Chatbots

## Question Paths

## Help Documents

We Identify Resources & Create Logic to Help Users

Blackburn Labs partnered with the Partnership to Reduce Cancer in Rhode Island and their Dental Oncology team to develop a dental oncology knowledge center. We identify resources and create logic to help users navigate and pinpoint resources in a robust website with a user-friendly interface to accessible websites.

Blackburn Labs’ data team guided PRCRI on effective use of data analytics to ensure they were getting results that were measurable. They were able to find free solutions to empower them with actionable metrics, and ensure they were following best practices regarding data ethics, privacy, and security.

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Tech Stack

Project Type: Chatbot

Primary Technologies: Google Analytics, Google Data Studio Hybrid.chat, Wix

Joseph Dziobek

Former Executive Director, PRCRI

“We love the flexibility of Blackburn Labs' knowledge base. They've done other health care projects across the country, so they understood our objective right away when we contacted them. Money has never been the focus of our partnership; Blackburn Labs is interested in executing our project for its merit. Their team focuses on delivering solutions, not ensuring clients fit into their work framework”

THE RIGHT TECH

Run your project knowing that we build your software with the latest technologies and techniques to ensure scalability, stability, and reduced maintenance.

YOUR EASY BUTTON

Blackburn Labs has a long track record of satisfied customers. We pride ourselves in making every customer walk away from their projects feeling happy.

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Julie Blackburn, Chief Data Science Officer at Blackburn Labs

Julie Blackburn

Chief Data Science Officer (CDSO)

“It was an absolute delight to work with the PRCRI team! You can’t manage what you can’t measure, so it was wonderful to show PRCRI how to take tools like Google Analytics and Google Data Studio to the next level. We were able to coach and collaborate on how to interpret behavioral patterns of users, and guide towards best practices on how to conduct AB testing for acquisition channels.”

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