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We’re Here to Help

With 211HELPSteps, users can easily discover many programs that support their basic needs. By entering their Massachusetts location, users find resources for food, housing, child care, transportation, plus support and services for mental and emotional health.          

Highlights

  • Search Resources
  • Resource Sharing text/email
  • Downloadable PDFs
  • Advanced Filtering
  • Accessibility Widget
  • Introduction Video
  • Analytics Reporting
  • Data Visualization
  • Search Resources
  • Resource Sharing text/email
  • Downloadable PDFs
  • Advanced Filtering
  • Accessibility Widget
  • Introduction Video
  • Analytics Reporting
  • Data Visualization

Learn More: helpsteps.com

Notable Highlights

Supports 50,000+
users annually

Supports 250,000+
page views annually

Responsive, cross-platform application

Robust reporting via Google Analytics & Google Data Studio

Eileen Davis

Vice President at MASS211

“I was initially hesitant to engage with a software designer as I was concerned I did not have the skills to comprehend the scope of work my programs most needed. However, Rob and his Team quickly put my concerns to rest. They explained everything in a way that was simple to understand and always listened to our needs. They are very approchable and always return calls and emails promptly. Rob and the team at Blackburn Labs made our operation more efficient and for that I am truly grateful.”

A User-friendly and Accessible Web Application

Blackburn Labs was able to navigate and connect a complex government database system to a new, user-friendly and accessible web application that helps users connect to Health and Human Resources across Massachusetts.

Tech Stack

Project Type: Web App, iOS & Android Native Apps

Tools/Frameworks: Cordova, Parse Platform, REST API, Proem-UI, Material-UI, Storybook, Jasmine, Sonar, Git/BitBucket Pipelines

Primary Technologies: ReactJS, NodeJS, MongoDB, Google Analytics, Google Data Studio

THE RIGHT TECH

Run your project knowing that we build your software with the latest technologies and techniques to ensure scalability, stability, and reduced maintenance.

YOUR EASY BUTTON

Blackburn Labs has a long track record of satisfied customers. We pride ourselves in making every customer walk away from their projects feeling happy.

GET STARTED

Let's get started right away!
Book an initial consultation, with no obligation, for us to learn about your needs and evaluate how best we can help you.

Julie Blackburn, Chief Data Science Officer at Blackburn Labs

Julie Blackburn

Chief Data Science Officer (CDSO)

“The relationship between Blackburn Labs and 211HELPSteps has been so rewarding! We love being able to help a local community find the resources they need with an accessible platform like this, and were privileged to be a part of this initiative. As a data geek, I was able to show the client actionable insights through Google Data Studio reports and instructional meetings which is always a highlight.”

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